Privacy Policy

Concrete Sales

This Privacy Policy describes the types of personal information Concrete Sales (“we”, “us”, or “our”) collects from users of the ConcreteSales mobile application and website (collectively referred to as the “Platform”), and explains how we use, disclose, and protect your information. It also outlines your rights and the choices you can make about your data.

What Personal Information Do We Collect?

When You Use the ConcreteSales App or Website:

·         Order Details: When placing an order through the app, we collect your name, delivery address, phone number, and order details to facilitate product delivery through our supplier network.

·         Payment Information: If paying through the app or website, your billing address and limited payment data (e.g. last 4 digits of card) may be collected and processed securely by our third-party payment gateway.

·         Communication: If you contact us through the app or website, we collect your name, email, and the details of your inquiry.

·         Newsletter Subscription: When you sign up for updates, we collect your email to deliver news or offers.

For Drivers and Suppliers:

·         If you’re a registered driver using the app for order fulfillment, we may collect your device ID and real-time location data to enable tracking and delivery coordination.

Automatically Collected Data:

We may collect technical information via cookies and analytics tools, including:

·         IP address

·         Device type and browser

·         Time zone and language settings

·         App usage patterns and page views

This data helps us understand how you use the site features and the content of the website in order to make improvements and tailor the content to your preferences. You can opt-out of cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of our website’s features, and may prevent us from providing you with the information and services you have requested.

How We Use Your Information

We may use this personal information for the following purposes:

·         to process orders for services or products;

·         to provide order tracking capabilities to our customers;

·         to process payments made on our website or mobile application;

·         to contact you in regards to your orders and inquiries;

·         to improve our website and to provide you with a personalized experience;

·         to allow you to visit and interact with the website, such as to send us inquiries;

·         to identify you when you return to our website or when you contact us;

·         with your consent where required, to send you promotional communications such as special offers, or other promotions;

·         to conduct internal analyses and maintain appropriate records for internal administrative purposes, such as analysing trends, usage, and activities of visitors and users of the website and mobile applications.

·         to review and assess your application for employment at Tough Commerce;

·         to detect, prevent or investigate security breaches or fraud;

·         to protect our business, including to enforce rights or to comply with applicable laws and for any other purposes to which you provided consent.

Sharing Your Information

We only share your information where necessary, including:

• Contractors and suppliers so they can fulfill your order. The contractors and suppliers may also share certain personal information, such as your name, delivery address and phone number with the delivery services they use;
• payment processing and fraud prevention providers to process your payment;
• providers helping us operate our website and mobile application, as well as offering services such as hosting, data analysis, event logging, information technology, digital and other marketing;
• a buyer or a successor in the event of a merger, restructuring, or other sale or transfer of some or all of our assets;
• advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others;
• or to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tough Commerce, our customers, or others

All partners and service providers are contractually obligated to safeguard your information.

Data Security

We apply industry-standard security measures including encryption, secure servers, and access controls to protect your data against unauthorised access or loss. Physical measures include secure work areas, and technological measures include encryption, firewalls, anti-virus and system security monitoring. Organizational measures include the use of access controls to restrict access to personal information on a “need to know” basis for our employees, contractors and agents.

Data Location and Retention

Your information may be processed and stored on servers in Australia. We retain data only as long as needed for the purposes outlined, or as required by law.

Your Rights

Depending on your location, you may have rights to:

• Right to opt-out: You may “opt-out” or withdraw your consent at any time to the collection, use, disclosure or any other form of processing of your personal information.
• Rights of access, correction and erasure: You may request access to and obtain a copy of any of your personal information that we hold, to request the correction of any inaccurate, outdated or incomplete information related to you or to request the deletion of your personal information under certain circumstances. You also have the right to know the types of personal information is being collected, whether your personal information is being sold or shared, and to whom it is being sold or shared.
• Data portability: You may request to receive all personal information that we hold in a structured, commonly used and machine-readable format. You may also require that we share this information to another entity, where this is technically feasible.
• Right to objection or restriction of processing: You may object to or restrict our processing of your personal information under specific circumstances. Where your personal information is subject to restriction, we will only process it with your consent or for the establishment, exercise or defense of legal claims. You may also have the right to opt-out of the sale of personal information to third-parties. In addition, you may have the right to object to processing (including profiling)where we are relying upon legitimate interests to process personal information.
• Right to object to direct marketing (including profiling): you may have the right to object to our use of your personal information (including profiling) for direct marketing purposes.
• Right to equal service and price: you have the right to be free from discrimination, for instance, being charging a different price or providing a different quality of goods or services to you for exercising your rights.

To exercise these rights, please contact us at sales@concretesales.com.au.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. None of our platforms are intended for use by children under the age of 13. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us and we will promptly respond.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted within the app or on our website with the effective date clearly stated.

Contact Us

If you have any questions or concerns about this policy or your data, you can contact us at:

Concrete Sales
Email: sales@concretesales.com.au
Phone: 1300 266 272

Last modified: April 2025